Thank you for shopping at hydrogem.shop. To protect your shopping rights, we have established the following refund and return policy. Please read it carefully before applying for a refund.
I. Refund Application Conditions
Customers can apply for a return or refund within 30 days of receiving the goods. The goods for which a refund is requested must meet the following conditions:
The goods are in normal working condition.
No damage caused by human error.
Accessories, packaging, and related accessories are as complete as possible.
Provide valid order information or proof of purchase.
If the goods are damaged during transportation, have quality problems, or do not match the order, please contact customer service promptly and provide relevant photos and order information. We will prioritize your assistance.
II. Non-Refundable Situations
The following situations may not meet the refund or return requirements:
Exceeding the stipulated return period.
Goods are damaged by human error.
Incorrect purchase due to personal reasons.
Goods are obviously used and affect resale.
In special circumstances, we will review and process the application based on the actual order situation.
III. Refund Processing Time
Once we receive the returned goods and confirm that they meet the refund conditions, the refund will usually be returned to your original payment account within 3 days. The exact arrival time of your refund may vary slightly depending on the processing speed of the bank or payment platform.
IV. Return Address
For returns, please contact customer service for confirmation and ship the item to the following address:
1823 81st Street, Kenosha, WI 53143, United States
V. Order Cancellation
If your order has not yet entered the shipping process, you can contact customer service to cancel it. Orders that have already been shipped may not be directly cancelable, but you can apply for a refund after receiving the item, following the return process.
VI. Other Notes
We reserve the right to review and provide the final interpretation of refund requests. If malicious refunds, abnormal orders, or violations are discovered, this website has the right to refuse the relevant application.
Due to the merchant’s current continuous loss-making status, the website is currently clearing out inventory. Some items are in limited quantities and may not be restocked after they are sold out.