Thank you for shopping at hydrogem.shop. To help you better understand the order processing, shipping, and after-sales process, please carefully read the following shipping terms.
I. Shipping Location
All orders are shipped from our US warehouse to the following address:
1823 81st Street, Kenosha, WI 53143, United States
II. Order Processing Time
All orders will be processed and shipped on the same day they are successfully placed. Please ensure that the shipping information you provide is accurate to avoid delivery failures or delays due to incorrect addresses.
III. Shipping Time
After your order is shipped, the normal shipping time is estimated at 2 days. Actual delivery time may be slightly delayed due to weather, peak shipping seasons, holidays, or force majeure events.
IV. Logistics and Delivery
We will select appropriate local US logistics or courier services for delivery based on the order details to ensure safe and fast delivery of your goods. After your order is shipped, some orders will provide tracking information for you to check.
V. Return Policy
Customers can submit a return request within 30 days of receiving the goods. Returned goods must be in normal condition and not affect resale. If the goods have quality issues or are damaged during transportation, please contact customer service immediately.
VI. Refund Time
After receiving and confirming that the returned goods meet the refund conditions, the refund will usually be returned to your original payment account within 3 days. The specific arrival time may be affected by the processing speed of the payment institution.
VII. Other Notes
Delivery abnormalities due to incorrect address, no one signing for the package, or personal reasons may affect the order delivery time or incur additional fees. Please carefully check the relevant information when placing your order.
Due to the current inventory clearance phase, some items have limited stock. Orders will be shipped in the order of payment, while supplies last.